Terms & Conditions
Terms and Conditions for The GeneLab Bioscience Ltd.
These Terms and Conditions (“Terms”) govern your use of the website https://store.genelabioscience.ng/ and related services, platforms, and content provided by GeneLab Bioscience Ltd (referred to as “GeneLab,” “our,” “us,” or “we”). The words ‘You’, ‘User’, or ‘Your’ as used herein refer to all individuals accessing or using the website for any reason. By accessing or using our website and Platforms, you agree to these Terms and our Privacy Policy as well as any other guidelines, rules and additional terms referenced herein, collectively referred to as ‘Terms ’. These terms of use set out the legally binding terms with respect to your access and use of the website and our provision of the services.
Please read these Terms of use carefully .Your access to the website and/or use of the service constitutes your acceptance of all the provisions of these Terms and conditions. If you are unwilling to be bound by these Terms and conditions, do not access the website and/or use the service.
1. Acceptance of Terms
By using our website and platforms, you must be 18 years and above , or the legal age to form a binding contract in your jurisdiction if that age is greater than 18 years of age, be a member or use the website and services. By using the website and/ or the services, you warrant and represent that you have the right, authority and capacity to enter into these terms of use and to abide by all the terms and conditions set forth herein. You also represent and warrant to the Company that you will use the website in a manner consistent with any and all applicable laws and regulations.
Please note that we reserve the right to update these Terms at any time. Changes will be posted on the website with an updated effective date. Continued use of the website and Platforms after changes are posted constitutes acceptance of the revised Terms.
2. Account Registration
The user to be entitled to avail the services shall have to complete the registration process and that involves creating a login Id. Registration is mandatory for the Customers and requires them to provide basic information about themselves such as name, age, sex, email address, collection address, and phone number and accordingly create an account. Such information provided must be accurate and complete.
Only after completing the registration that the users becomes customers and becomes entitled to avail services provided by this platform subject to payment of a fee. The website may provide the facility of ‘masking’ which allows you to hide or keep confidential or not to fill any information except the information which are considered mandatory by The GeneLab Bioscience Ltd. The GeneLab Bioscience Ltd further reserves the right to seek further information, even though masked by you, if in its sole view such information is necessary.
The customers understand and agree that The GeneLab Bioscience Ltd may screen and verify the information provided by the customer/ user and at its sole discretion, increase the amount or number of information for the Registration process and may ask for further information even after the registration process. The GeneLab Bioscience Ltd may at its sole discretion close the account if any information provided is not sufficient. Also it is pertinent that you Safeguard your login credentials and notify us immediately at info@genelab.ng if you suspect unauthorized access.
We reserve the right to restrict, suspend, or terminate access if you violate these Terms or if we suspect unauthorized activity.
3. Use of Services
The GeneLab Bioscience Ltd provides laboratory services and health-related information via the website and platforms. These services are not insurance-covered or prescriptive health services. The GeneLab Bioscience Ltd does not practice medicine and is not liable for the actions of healthcare providers connected to its services. The services are non-transferrable i.e. only the person who has a registered account on this platform will be eligible to avail the services provided on this platform.
The GeneLab Bioscience Limited reserves the right to change the nature of services at its sole discretion. Such change may be notified to the User/ Customer by publishing the same on the website.
4. Restrictions on use
You shall not use the website in order to transmit, distribute, store or destroy material, including without limitation content provided by the GeneLab Bioscience Ltd for:
- Any unlawful purpose or in violation of any applicable law, regulation, international law or laws of any other country: or
- In a manner that will infringe the copyright, trademark, trade secret or other intellectual property rights of others or violate the privacy, publicity or other personal rights of others or
- That is defamatory, libelous, obscene, threatening, abusive or is offensive to users of the website, such as content or messages that promotes racism, bigotry, hatred or physical harm of any kind against any group or individual; or
- That is false or misleading
- That harasses or advocates harassment of another person.
You are also prohibited from violating or attempting to violate the security of the website, including, without limitation the following activities: (a) accessing data not intended for you or logging into a server or account which you are not authorized to access. (b) attempting to probe, scan, or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization (c) attempting to interfere with service to any user, host or network, including, without limitation via means of submitting a virus to website, ‘overloading’ ‘flooding’, ‘spamming’, ‘mail bombing’, ‘hacking’, or ‘crashing’ or (d) forging any TCP/IP packet header information in any email or newsgroup posting. Violations of system or network security may result in civil or criminal liability.
In addition to the above, you shall not:
- Modify, adapt, translate, or reverse engineer any portion of the website and/or services.
- Remove any copyright, trademark or other proprietary rights notices contained in or on the website and/or service.
- Use any robot, spider, site search retrieval /application, or other devices to retrieve or index any portion of the website and/or service or for crawling the website and scraping content or to circumvent the technological methods adopted by the website to prevent such prohibited use.
- Reformat or frame any portion of the web pages that are part of the web pages that are part of the website and/or service.
- Create or transmit or unwanted electronic communications such as ‘spam’ to other users/customer’s of the website or otherwise interfere with other user’s or customer’s enjoyment of the website and or/ services.
- Create user accounts by automated means or under false or fraudulent pretences.
- Submit any content or material that falsely expresses or imply that such content or material is sponsored or endorsed by the Company or the website.
- Transmit any viruses, worms, defects, Trojan horses or other items of a destructive nature.
- Make use of the website or services to violate the security of any computer network, crack passwords or security encryption codes, transferor store illegal materials that are deemed threatening or obscene.
- Copy or store any content offered on the website for other than your own use.
- Take any action that imposes, or may impose in our sole discretion an unreasonable or disproportionately large load on the Company’s IT infrastructure.
5. Remedies with the Company
You understand and agree that The GeneLab Bioscience Ltd or the website may review any content and in case The GeneLab Bioscience Ltd finds in its sole discretion, that the user violates any terms of this agreement, The GeneLab Bioscience Ltd and/or the website reserves the right to take actions to prevent or control such violations including without limitation, removing the offending communication or content from the website and or terminating the membership of such violator and/ or blocking their use of the website or service.The GeneLab Bioscience Ltd shall also be entitled to investigate occurrences that may involve such violations and may take appropriate legal action, involve and cooperate with law enforcement authorities in prosecuting users/customers who are involved in such violations
6. User Representations and Warranties
By using the Website and Platforms, you represent and warrant that:
- All registration information provided is accurate.
- You will comply with applicable laws and regulations.
- You will not misuse the Website or Platforms (e.g., by hacking, reverse engineering, or spreading malicious software).
7. Modification of terms and conditions
You understand and agree that these terms and conditions, the website and services can be modified by The GeneLab Bioscience Ltd at its sole discretion, at any time without prior notice and such modifications will be effective upon such new terms and or upon implementation of the new changes on the website. You agree to review the terms and conditions periodically so that you are aware of any such modifications and the company shall not be liable for any loss suffered by you on your failure to review such modified terms and conditions. Unless expressly stated otherwise, any new features, new services, enhancements or modifications to the website or service implemented after your initial access of website or use of the service shall be subject to these terms and conditions.
8. Maintenance
The GeneLab Bioscience Ltd may at its sole discretion and without assigning any reason whatsoever at any time deactivate or suspend the User/Customer’s access to the website and the services as cases may be without giving any prior notice , to carry out system maintenance and or/upgrading or testing or repairs and other related work. Without prejudice to any other provisions of this Agreement, The GeneLab Bioscience Ltd shall not be liable to indemnify the user/customer for any loss, damage, costs and expenses that the user may suffer or incur , and no fees or charges payable by the user to The GeneLab Bioscience Ltd shall be deducted or rebated, as a result of such deactivation and suspension
9. Intellectual Property
Any material, content or logos, marks, trademarks, software, on or part of the website and all aspects thereof, including all copyrights and other intellectual property or proprietary rights therein, is owned by the GeneLab Bioscience Ltd or its licensors. You acknowledge that the website and any underlying technology or software on the website or used in connection with rendering the services are proprietary information owned or duly licensed to The GeneLab Bioscience Ltd, except where it is indicated otherwise.
You are prohibited from modifying, reproducing, distributing, creating derivative works of, publicly displaying or in any way exploiting any of the content, software, marks, logos, and or materials available on the website in whole or in part except as expressly allowed under the terms and conditions. You have no other express or implied rights to use, in any manner whatsoever, the content, software, marks, logos, and or/materials available on the website.
All content, trademarks, and intellectual property on the website and Platforms are owned by The GeneLab Bioscience Ltd. You may not copy, distribute, or create derivative works without prior written permission. Also feedback provided by you may be used by The GeneLab Bioscience Ltd without obligation or compensation.
10. Copy right Dispute Policy
The GeneLab Bioscience Ltd has adopted the following general policy towards copyright infringement:
- If The GeneLab Bioscience Ltd believes in good faith any material on its website has illegally copied or is posted, uploaded or made accessible through the website or services and distributed by any advertisers, its affiliates, content providers, members or users, it shall send an infringement notice and remove and discontinue services to offenders.
- If despite the infringement notice, the offender does not take the requisite steps, the GeneLab Bioscience Ltd shall have the right to proceed against the offender by filing a suit in the appropriate court of law on grounds of such infringement.
11. Payment Policy
The GeneLab Bioscience Ltd shall endeavor to provide the customer with facilities/ gateways to pay the fee through credit cards (Visa and Master card) debit cards, cash cards and internet banking. It is understood and agreed by the User/customer that the services shall only commence after realization of money in the accounts of The GeneLab Bioscience Ltd in case online payment is being opted for by them. It is understood and agreed by the customer/ user that payment mechanisms may be governed by separate/additional terms of use prescribed by the GeneLab Bioscience Ltd.
The GeneLab Bioscience Ltd reserved the right to refuse or cancel any order placed for a incorrect price. This shall be regardless of whether the order has been confirmed and/or payment has been levied via credit card. In the event the payment has been processed by The GeneLab Bioscience Ltd, the same shall be credited to your credit card account within 7-14 working days and duly notified to you by e-mail. Once an order has been placed and in case you wish to cancel/modify the same, you may do so subject to cancellation/ modification charges as prescribed. It is understood and agreed by the User/customer that payment mechanisms may be governed by separate agreements between the third parties who provide facilities for such payment mechanism and the Company.
It is understood and agreed by the User/customer that in no event whatsoever, the GeneLab Bioscience Ltd shall take responsibility for malfunctioning or defect in any payment procedure. Payment of the price shall be the sole responsibility of the user/ customer. Payments made via the website are processed through third-party platforms. The GeneLab Bioscience Ltd is not responsible for issues arising from payment platforms.
The GeneLab Bioscience Ltd reserves the right to alter any and all fees from time to time, without notice. The User/Customer may be liable to pay all applicable charges, fees, duties, taxes, levies and assessments for availing the services through the website. Further, the company reserves the right to change the fees upon its sole discretion without any prior notice to the customer/user.
12. Refund and Cancellation Policy
The services provided by this platform are valid for the 7 days from the time and date of invoice generation. After 7 days, the Customer shall not be entitled to claim for services and The GeneLab Bioscience Ltd shall have the right to forfeit the fees already paid in such a case. Cancellation shall only be acceptable if the Customer informs The GeneLab Bioscience Ltd within 72 hours from the time of booking. 3% cancellation charges will be applicable on the total amount of the invoice. The customer can contact through email info@genelab.ng in case of cancellation and refund. The refund amount will be sent to the respective debit card/credit card/account from where the payment was made and the amount will not be refundable by any other mode.
13. Disclaimer of Warranties
The Website and Platforms are provided “as is” and “as available,” without warranties of any kind, either express or implied. The GeneLab Bioscience Ltd and its licensors and affiliates make no representations or warranties of any kind, express , statutory or implied as to the operation of the website, provision of services or software or the information, content, materials or products included on the website or in association with the services to the fullest extent permissible by the applicable law , the GeneLab Bioscience Ltd and its licensors and affiliates disclaims all. The GeneLab Bioscience Ltd shall not be responsible for the delay or inability to use the website or related services, the provision of our failure to provide services , or for any information, software, products, services, and related graphics obtained through the website, or otherwise arising out of the use of the website whether based on contract, tort, negligence, strict liability or otherwise. Further, the Company shall not be held responsible for the non-availability of the website during periodic maintenance operations or any unplanned suspension of access to the website that may occur due to technical reasons or for any reason beyond the company’s control. The customer/user understands and agrees that any material or data downloaded or otherwise obtained through the website is done entirely at their own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material or data.
In no event shall The GeneLab Bioscience Ltd be liable for any direct, indirect, punitive, incidental, special, consequential damages or any other damages resulting from the use or the inability to use the services, unauthorized access to or alteration of the users transmission or data, any other matters relating to the services including without limitation, damages for any loss whatsoever arising out of or in any way connected with the use or performance of the website.
Since The GeneLab Bioscience Ltd acts only as a service portal for the users/customers, it shall not have any liability whatsoever for any aspect of the payment between the third party and the customer/user.
14. Limitation of Liability
The GeneLab Bioscience Ltd shall not be liable for any failure to perform its obligations hereunder where such failure results from any cause beyond the GeneLab Bioscience Ltd reasonable control, including, without limitation, mechanical, electronic or communications failure or degradation.
Without limiting the foregoing, the GeneLab Bioscience Ltd and its affiliates and suppliers will not be liable under any law, for any indirect, incidental, punitive, and consequential damages, included but not limited to loss of profits, acts or omissions by third-party service providers, service interruption, and/or loss of information or data/.
15. Indemnification
You agree to indemnify and hold The GeneLab Bioscience Ltd , its parents, subsidiaries, affiliates, officers and employees harmless from including costs and attorneys’ fees from any claims or demand made by any third party or damages and liabilities arising from your access and use of the website and Platforms or breach of these Terms, the violation of these terms and conditions by you, the infringement by you or any third party using your account or user ID or password, of any intellectual property or other right of any person or entity.
16. Termination
These terms and conditions with modifications as contemplated shall remain in full force and effect during the use of the website for all users. For Customers, the terms and conditions shall commence from the time the registration process is concluded and shall be valid until terminated as provided below or until the account is being maintained.
The GeneLab Bioscience Ltd may terminate this agreement with immediate effect, without prior notice and without assigning any reasons whatsoever and without any prejudice to any all other rights in the following events:
- Where the account remains unused for a period of six months or more.
- If in the opinion of the GeneLab Bioscience Ltd, the user has breached any of the terms and conditions of this agreement and the terms of use
- If in the opinion of the GeneLab Bioscience Ltd or any regulatory authority, it is not in the public interest to continue providing the use or service to the user for any other reason.
- Notwithstanding, rights and obligations under these terms that by their nature should survive termination will remain in effect.
17. Liabilities upon termination
If the terms and condition is terminated pursuant to clauses set out in clause 16 above, without prejudice to any other remedies available to the GeneLab Bioscience Ltd, you shall not be refunded either a part or whole of the fee.
18. External Links
The Website may contain links to third-party websites. The linked sites are not under the control of The GeneLab Bioscience Ltd or the website and the GeneLab Bioscience Ltd is not responsible for the contents of any Linked site, including without limitation any link contained in a linked site, or any changes or updates to a linked site. The GeneLab Bioscience Ltd is not responsible for any form of transmission, whatsoever received by the user from any linked site. The GeneLab Bioscience Ltd is providing these links to the user only as a convenience, and the inclusion of any link does not imply endorsement by the GeneLab Bioscience Ltd or the website of the linked sites or any association with its operators or owners including the legal heirs or assigns thereof. The GeneLab Bioscience Ltd is not responsible for any errors, omissions or representations on any linked site. The GeneLab Bioscience Ltd does not endorse any advertiser on any Linked site in any manner. The users are requested to verify the accuracy of all information on their own before undertaking any reliance on such information.
19. Privacy
Your personal information is handled per our Privacy Policy. By using the website and Platforms, you consent to the collection and use of your information as described.
20. Communication with the customers/ users
When you visit the website or use it to send email/sms/whatsapp, provide information or communicate to us, you understand and agree that you are communicating with us through electronic records. As you hereby provide your consent to receive communications via electronic records from us periodically or as and when required. Further, you allow us to communicate with you through email or by such other mode of communication, electronic or otherwise as the case may be. Also please note that this terms and conditions are subject to constant reviews.
21. Entire Agreement
These Terms constitute the entire agreement between you and GeneLab and supersede prior agreements regarding the use of the Website and Platforms.
22. Governing Law and Dispute Resolution
This agreement and the terms of use shall be governed by and constructed in accordance with the laws of the Federal Republic of Nigeria and without reference to conflict of laws principles and all disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the Court of Lagos State, Nigeria.
23. Assignability
The GeneLab Bioscience Ltd may assign any of its responsibilities /obligations to any other person without notice to the user, at its sole discretion. However, you shall not assign, sub-license or otherwise transfer any of you rights under these terms and conditions to any other party, unless written consent is taken from the GeneLab Bioscience Ltd.
24. Severability
If any provision of these terms and conditions is found to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions of the Terms and Conditions, which shall remain in full force and effect.
25. Waiver
Failure by the GeneLab Bioscience Ltd to exercise any right or remedy under these Terms and Conditions does not constitute a waiver of that right or remedy.
26. Force Majeure
The GeneLab Bioscience Ltd is not liable for failure to perform any of its obligations if such failure is as a result of Act of god (including fire, flood, earthquake, storm, hurricane or other natural disasters) war, invasion, act of foreign enemies, hostilities(regardless of whether war is declared), civil war, rebellion, revolution, terrorist activities, nationalization, government sanction, blockage, embargo, labor dispute, strike, lockout or any interruption or any failure of electricity or server, system, computer, internet or telephone service.
27. Confidentiality
For the purpose of this Agreement, attachments thereto and all renewals, ‘Confidential information’ means all information (including any information relating to the Account, username or password etc.) the disclosing party may supply or which may otherwise e come in the possession of the Receiving Party, whether orally or in writing or in any other form, and which is confidential or proprietary in nature or otherwise expressed by the Disclosing party to be confidential and is not generally available to the public.
The Receiving Party shall keep confidential and secret and not disclose to any third party the Confidential information shall be made by the User without the prior written permission of the GeneLab Bioscience Ltd, except where required to be disclosed pursuant to any applicable law or legal process issued by any court or the rules of any competent regulatory body.
All information and data submitted by the user shall become the property of the GeneLab Bioscience Ltd and all such information shall be disclosed in accordance with the terms and conditions. Notwithstanding anything contained in the Terms and conditions, the user/customer gives his unconditional consent to the GeneLab Bioscience Ltd that it may sell or license or permit third parties to use such data or information on payment consideration or otherwise.
The user/customer has access to only their own data and information stored in the database on the website (subject to prior confirmation of identity) and nothing more. The user may amend or edit such data and information from time to time if the GeneLab Bioscience Ltd provides such an option.
All confidential information (including home, email address) voluntarily revealed by the user via chat is done at the sole discretion and risk of the User. The GeneLab Bioscience Ltd shall not be responsible for misuse of any such information, collected by a third party, or any unsolicited messages from such third parties.
If the user is neither a genuine customer nor an intended recipient and are using or accessing the website to gain confidential information and if such user has obtained access to the information, it shall be a breach of this Agreement and shall be kept absolutely confidential. Any use or divulgence of such confidential information by such user shall entitle the GeneLab Bioscience Ltd to inquire and investigate and seek legal remedy against such user including to seek a temporary and permanent injunction.
28. Updates to the Terms and Conditions
This terms and conditions is subject to constant reviews and The GeneLab Bioscience Ltd reserves the right to update this terms and conditions to reflect changes in technology, regulations, or business practices. Revisions will be posted on the Website with a revised effective date.
29. Contact Information
For questions or concerns, contact us at:
Email: info@genelab.ng
Phone Number: 07074913788
Address: Ground Floor, No 17 Aje Street, off Herbert Macaulay Way, Sabo, Yaba, Lagos, Nigeria
Work Hours:
Mon-Sat: 24 Hours
Website: https://store.genelabioscience.ng/
Effective Date: [Insert Date]
Thank you for trusting GeneLab Bioscience Ltd. with your personal information. We are committed to serving you with transparency, respect, and care.